Support services

Support for primary and technical contacts

Artstor User Services is available to support the needs and questions of primary and technical contacts. Support begins with the initial implementation of the Artstor Digital Library. User Services staff are available by email, phone, or fax from 9:30am to 5:30pm EST, Monday through Friday for feedback, problem-solving, and general questions.

Areas of support:

Support for end-users

Although we believe that our Online Help documents should answer most questions that will come up concerning the use of the Artstor Digital Library, end-users may also contact User Services directly via the feedback forms located under the Help menu within the Artstor Digital Library.

These forms can be used to ask specific questions about the Digital Library and its use, to report bugs, to suggest content corrections, and to request additions or enhancements.

Inquiries are generally responded to within 1 to 2 business days.

Training

Artstor offers a variety of training options for those who would like to learn more about using the Artstor Digital Library and the Offline Image Viewer (OIV) presentation software:

Refer to the Using Artstor section for more information about these training options.

Contact User Services

Artstor User Services
151 East 61st Street
New York, NY 10065

phone: 888.278.0079 (USA and Canada) or 212.500.2414
email: userservices@artstor.org

Visit the ARTstor Blog Like ARTstor on Facebook Follow ARTstor on Twitter Watch ARTstor videos on YouTube