Assistant Director of User Services
Evita is the Assistant Director of User Services and works closely with the Sales and Marketing teams to successfully transition and strengthen relationships with newly subscribing institutions by ensuring timely set-up and continued service. She also manages a user support team that provides training and support services for subscribers, including on and off-site user training, technical support, development and maintenance of online and printed documentation and training materials, and external communications about developments within the organization.
Prior to joining the Artstor team, Evita worked for Elsevier, Inc. as an Account Manager, where she was responsible for mid-sized universities and medical colleges, and later moved to the corporate sector where she was responsible for new sales for key industries in 24 states. She later moved to Thomson Reuters, where she managed the day-to-day activities of five Client Services Managers to ensure the highest client satisfaction and retention. Evita has more than 10 years of Client Services experience with highly developed consultative client care and communication skills, and holds a B.A. in English and Media Studies from Hunter College, CUNY.